Be Your Customers Hero: Real-World Tips & Techniques for the Service Front Lines
On the front lines of customer service, every day presents new and unexpected challenges - and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help.Be Your Customer’s Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them intoheroes in the eyes of the customers they serve
